Frequently Asked Questions (FAQ'S)

ABOUT DRINKKA

  • What is DRINKKA?

  • It’s Drinkka to the rescue! We save you from your thirst with our quick, easy, and convenient drink delivery service straight to your doorstep. We also carry the finest bar tools and provide bar consultation services through Bevtools. 

  • How does DRINKKA work?

  • YOU PICK from over 3,000 beverages. Just add your desired drinks to your cart online, checkout, and wait!

    WE DELIVER straight from the store to your door. Put your feet up, relax, and we’ll bring your order to wherever you are.

    YOU ENJOY hassle-free satisfaction to your thirst. No need to rush to the corner store at the last minute! We’re here to keep your glasses full!

  • Where is DRINKKA available?

  • Our 90-minute delivery guarantee is currently only applicable within Makati and BGC, but we can certainly satisfy your thirst wherever you are in Metro Manila. Don’t worry, we also deliver nationwide!

    COVID-19 UPDATE: We can only guarantee same day delivery now.

  • What makes DRINKKA different?

  • Look no further, we’ve got great, low prices, the widest selection in the metro, an easy online ordering process -- and the best part? We can deliver your order within 90 minutes!*

    COVID-19 UPDATE: We can only guarantee same day delivery now.

     

    OPERATIONS & INVENTORY

  • What are your operating hours?

  • The drinks start flowing from 9am to 5pm. You can put your order any time of the day and we'll process it as soon as we can! Our delivery hours are from 9am to 5pm.

    We'll have support staff to assist you with any orders, if needed.
  • What is the ordering cut off?

  • We deliver your beverages, liquor, spirits, wine, beer, coffee, or tea within the day if you order by 5pm.
  • What is the delivery cut off?

  • Delivery cut-off is at 6:30pm. This is to give our riders enough time to make it home as there may be curfews implemented in their communities.

     

  • How does delivery work?

  • Easy!

     

    Step 1. Place your order with Drinkka.

    Step 2. Ensure that you have the proper delivery address and mobile number indicated as a part of your order.  We'll let you know once orders are on the way. We CANNOT guarantee speedy delivery if your address is incomplete or incorrect.

    Step 3. Wait for your order to arrive at your doorstep! Enjoy!

    Bonus: If you chose Cash on Delivery as a payment method, please have your cash ready for a smooth transaction.

     

  • What cities does the delivery cover?

  • For 90-minute delivery, we cover Makati and Fort Bonifacio Global City (BGC).
    For same day delivery, we'll cover Metro Manila, if ordered before 6:00 PM.
    COVID-19 UPDATE: For our serviceable areas please refer to this page.
  • How much is the delivery fee?

  • For now, the delivery is free within Metro Manila. For outside Metro Manila, delivery fee is subject to courier charges. This will be a separate transaction.
    COVID-19 UPDATE: Our delivery fees may change.
  • How will I know if my order has been shipped?

  • Shortly after you complete your order, we'll send you an order confirmation email, followed by an SMS once your order has been shipped.
  • Can I order and have it delivered the next day?

  • Definitely! Just specify it in the notes section.

     

  • I do not live in BGC and Makati. Can I still order?

  • Of course! No minimum order required within Metro Manila and standard courier rates apply based on your location for outside Metro Manila purchases. You can also opt to pick up the goods at our office. Please email us at hello@drinkka.com for this matter.

     

  • What if you don’t have what I’m looking for?

  • You may e-mail hello@drinkka.com 

  • What if I order an item and it’s out of stock?

  • Items which are rare, sometimes rare, and/or can be considered as not a fast moving consumer product will depend on the availability on our stocks/suppliers. Not to worry, we will do everything in our power to help you get your item, otherwise we will ask you for your suggested replacement or what we should do with your order. If your order was paid online, we will not charge your card yet until we know we can fulfill your order. You may e-mail hello@drinkka.com 

     

    PAYMENT

  • What modes of payment do you accept?

  • We accept online payments via BPI, BDO, GCash, and Cash on Delivery (COD).

     

    ISSUES

  • Who do I contact with an issue?

  • You may e-mail hello@drinkka.com 

     

  • Can I cancel or make changes to my order?

  • For order changes / cancellations, You may e-mail hello@drinkka.com 

     

  • What if no one is at the delivery location to receive the order?

  • If an order is cancelled, or if no one is at the delivery location (20 Min. waiting time of delivery rider) to receive the order during the chosen delivery slot, Drinkka reserves the right to reschedule or cancel the delivery and charge you a re-delivery or cancellation fee.

     

  • What if the product is missing /damaged?

  • For any issues with the product or delivery, you may e-mail hello@drinkka.com 

     

    Miscellaneous

  • Can bar tools be combined with on-demand DRINKKA orders?

  • Of course! We’ve got a wide selection of high quality bar tools you can add to your order.

     

  • I own a liquor shop / brand. Can I partner with DRINKKA?

  • We're always open to partnerships. You may e-mail hello@drinkka.com